We at Hyperise Technologies Private Limited (hereinafter collectively referred to as “Smart Bills”, “we”, “us”, “our”) respect the confidentiality and integrity of your Personal Data (Def: “personal data” means any data about an individual who is identifiable by or in relation to such data). At Smart Bills we are committed to ensure that your Personal Data is processed in a clear and transparent manner, as set out herein. Smart Bills strongly recommends that you read this Privacy Statement thoroughly so that you are familiar with its privacy practices involving your Personal Data while using its products or services.

Our Privacy Promise

1. WHAT ASPECTS DOES THE PRIVACY STATEMENT COVER?

This Privacy Statement shall apply uniformly to Smart Bills’s desktop website, mobile WAP site & mobile applications. This Privacy Statement outlines how Smart Bills collects, uses, shares, retains, transfers, and stores your Personal Data. By using our products or services, you agree to this Privacy Statement and provide your free, specific, informed, unambiguous and unconditional consent to the practices described in this Privacy Statement. Smart Bills collects your Personal Data only to the extent necessary to process your requirements, in the manner prescribed in this Privacy Statement, and in accordance with the applicable laws. However, in case you choose not to share your Personal Data as required, with us, we may not be able to provide you with any products or services.

2. WHAT ARE THE GOVERNING LAWS AND JURISDICTION?

Our commitment to safeguarding your privacy has been outlined in this Privacy Statement, which shall be governed by the Digital Personal Data Protection Act, 2023. This Privacy Statement shall also be governed by the Information Technology Act, 2000, and other applicable laws of India, subject to the exclusive jurisdiction of Courts of New Delhi. Further, this Privacy Statement has been made in lines with the compliance requirements under ISO 27001.

3. WHAT PERSONAL DATA DOES Smart Bills COLLECT?

Smart Bills collects your Personal Data, as you have disclosed to us, to provide and continually improve its products or services. The Personal Data collected includes but is not limited to:

• Contact Details - Name, mobile number, residential address, date of birth, documents such as identity card, passport details, Aadhaar details, PAN, Voter ID, driving license, education details.
• Transaction and Financial Details - Transaction history, payment details, and financial details, such as income, expenses, and/or credit history needed as part of availing some of our products/services.
• Audio and Visuals - Images of documents or photos required to avail any of our products/services and voice recordings of your conversations with our customer care agent(s) to address your queries and/or grievances.
• Employment Details - Occupation, designation, employment history, salary and/or benefits, as part of our record retention.
• Signature - Specimen signature(s) for processing of your instructions received by us through our various payment and delivery channels.
• Surveys - Opinions provided by you to us by way of feedback or responses to surveys.
• Mobile Device Information - Information obtained from your mobile device by way of using the Smart Bills application, like device location, communication information including phone number, SIM Serial Number, contacts and call logs, device information (including storage, model, IMEI, Network Carrier information), transactional and promotional SMS/app notifications.
• In-app Functionalities - Access to your mobile camera device for the functioning of many in-app functionalities for recording video including, but not limited to video KYC process, scan & pay etc.
• Other access - Access to Wi-Fi details through SSID information from your device, to notify users about the security of Wi-Fi network.

4. HOW DOES Smart Bills PROCESS YOUR PERSONAL DATA?

Smart Bills processes your Personal Data with your consent or for Legitimate uses, in its business activities for providing our products or services, and to perform, among other actions, the following:

• To process the data for the specified purposes for which it was provided to us voluntarily.
• To facilitate the transactions or report on these transactions.
• To undertake research and analytics for offering or improving our products/services and our security and service quality.
• To develop new products/services and to monitor and review products/services from time to time.
• To check and process the requirements submitted to us for availing products/services and/or instructions or requests received from you in respect of the products/services.
• To respond to queries or feedback submitted by you.

5. HOW DOES Smart Bills HANDLE PERSONAL DATA OF CHILDREN AND PERSONS WITH DISABILITY?

Services offered by Smart Bills are not available to persons below the age of 18 nor does Smart Bills knowingly solicit or collect Personal Data from such persons. We obtain verifiable consent of the parent or lawful guardian prior to processing children’s Personal Data. Smart Bills does not engage in tracking, behavioral monitoring, or targeted advertising concerning children’s Personal Data.

6. DOES Smart Bills USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Smart Bills may use cookies and other tracking technology depending on the features offered, to enhance your experience, analyse usage patterns, and personalize content. We do not collect any Personal Data via cookies and other tracking technology, however, if you previously provided Personal Data, cookies may be tied to such data.

7. DOES Smart Bills SHARE PERSONAL DATA WITH THIRD PARTIES/ SUBSIDIARIES/AFFILIATES?

We only share the data on a “need-to-know” basis to designated personnel or third-parties, Affiliates, or Subsidiaries in our business and operational processes.

8. HOW DOES Smart Bills KEEP YOUR PERSONAL DATA SAFE?

Smart Bills takes reasonable security safeguards to protect your Personal Data from misuse, loss, unauthorised access, modification, or disclosure and uses the latest secure server layers encryption and access control on its systems.

9. HOW LONG DOES Smart Bills KEEP YOUR DATA?

Smart Bills retains Personal Data until the purpose for its usage exists, after which the same is erased, or until you withdraw your consent or exercise the right to erasure, whichever occurs earlier.

10. HOW WILL YOU KNOW THE CHANGES IN PRIVACY STATEMENT?

Smart Bills reserves the right to modify this Privacy Statement periodically. The latest version can be found at https://Smart Bills.com/company/terms-and-conditions.

11. HOW TO CONTACT US?

You may contact us on any aspect of this Privacy Statement or for any grievance(s) with respect to your Personal Data, through email at privacy.grievanceofficer@Smart Bills.com.